SMB MEDICAL BILLING
Our Team
National Medical Billing Experts
Tammy McMullen
COO
I’ve been with SMB Medical Billing since 2008. I love being a part of a company who only has the best intentions for our clients and their growth. I know the importance of running a profitable business and how important knowing your bottom line is. I enjoy working with our doctors daily on improving their practice. My husband and I are huge Kansas City Chiefs fans. You will find us at every home game cheering them on. When we aren’t there we are planning our next beach get away!
Kendra Houston
New Accounts Manager
I started my role in new accounts with SMB in 2016. My main focus is to ensure a quick, easy, and painless transition from your prior company to using SMB to service your billing needs. I work with your office to get your account set-up with government and commercial insurances for claims submissions. Do you have contracting/credentialing questions? I’m your person! I am well-versed in contracting and credentialing and am here to help guide you through any questions or issues that may arise. My husband, David, and I live on 10 acres and spend our time chasing around our toddler. We are loyal Chiefs and Royals fans and I’m trying to raise my daughter to be a Missouri Tiger (but my Wisconsin husband has other plans). Life is busy, but it’s fun and we try to spend it together.
Dot Suhr
Director of Training and Implementation
I’ve been with SMB since 2009. My role is to train our new employees and try to keep up with the industry’s ever-changing billing rules. Along with this, I also conduct the HIPAA training for our staff. I’ve been married to my husband for 26 years. We have 2 grown children and our first grandchild arrived in 2022. To spend time with my family and friends – playing cards, camping, traveling, watching the Royals or Chiefs or just hanging out are my hobbies. This year’s new adventure for us is building a home.
Trusted Reviews from Our Valued Clients
SMB Billing Services has been an absolute game-changer for our practice. They stepped in at a critical time and immediately provided the support we were looking for and from day one they exceeded every expectation. Their ability to step to understand our processes, and immediately bring clarity and results was remarkable. It truly felt like we gained not just a billing company, but a strategic partner who is fully invested in our success.
The team at SMB is incredibly communicative, responsive, and proactive. They don’t just answer questions, they anticipate our needs, explain everything thoroughly, and keep us updated every step of the way. Their professionalism, expertise, and genuine commitment to excellence have lifted a burden off of our internal staff and allowed us to focus on what we do best: patient care.
If you are on the fence about transitioning to a billing company, I HIGHLY recommend SMB. They are, without a doubt, one of the best decisions we have made for our practice. I only wish we had made the switch sooner. Partnering with SMB has been a turning point for us, and I can confidently say they are one of the best billing services a medical practice could ask for.
been working with pam, cheryl, tammy and others at SMB for over 15 years, have always done a good job with claim entry, followup and collections on my accounts ! their accounts portal is the best i have used and gives you instant provider access.
I’ve worked with many other medical billers in the past. SMB is by far the best I have ever worked with! I am so grateful to them for all their help. I could not recommend them more!
I have been working with SMB Medical Billing for many years and still believe it was one of the best decisions I have ever made regarding my practice. Very professional and effective staff. My patients have informed me they have positive experiences as well. I would highly recommend SMB Medical Billing for your billing needs.
Dr. Eric J. Richardson
Great problem solving. Efficient and honest. A pleasure to work with
Sharon has been very helpful to our office! She is always one step ahead and I have no issues with SMB. I would give them six stars if possible. :)
SMB is thorough, responsive and has met my needs. Good work Pam and the rest of SMB!