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Terms of Service

The terms that govern your use of this website and the free Revenue Leak Scan.

Last updated: July 31, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") are an agreement between you and SMB Billing Corporation and its affiliates ("SMB Billing," "we," "our," or "us"). They govern your use of this website and the free Revenue Leak Scan.

By submitting a form on this site, requesting a Revenue Leak Scan, or otherwise contacting or transacting with us through the site, you agree to these Terms. If you do not accept them, please do not submit information to us through the site.

If you are using this site on behalf of a medical practice or other organization, you confirm that you are authorized to accept these Terms for that organization, and "you" means both you and it.

2. Who May Use the Site

You must be at least 18 years old, or the age of majority where you live, whichever is greater. This site is intended for healthcare practices in the United States and their staff and advisors. We make no representation that this site or the Revenue Leak Scan is appropriate or available for use outside the United States. It is not directed to patients. Patient information should not be sent to us through this site; see section 4.

3. What These Terms Do Not Cover

These Terms cover this website and the free Revenue Leak Scan. They do not cover:

Paid billing and revenue cycle services. Those are governed by the separate written services agreement you sign with us. Where that agreement and these Terms disagree, that agreement controls.

Protected health information. Our handling of PHI is governed by a separate Business Associate Agreement (BAA) executed before any PHI is transferred. Where a BAA and these Terms disagree, the BAA controls. Nothing in these Terms modifies a BAA.

4. The Revenue Leak Scan

The Revenue Leak Scan is a free, read-only analysis of a defined period of your billing data. Requesting one creates no obligation for you to buy anything from us and no obligation for us to perform a scan. We may decline or discontinue any request.

The following conditions apply to the scan:

No data moves before a BAA is signed. Scoping happens first, a BAA is executed, and only then is read-only access arranged. Please do not submit patient information, medical records, or any other PHI through the forms on this website. Those forms are for contact details and a short description of your practice. If you do send us PHI through this site, we may delete it, and we are not responsible for it.

The findings are an informed estimate, not a guarantee. A scan reports what we observe in the period reviewed and what we believe it is worth. It is not an audit, it is not legal, tax, compliance, or coding advice, and it is not a promise of recoverable dollars. Decisions you make on the basis of a scan are yours.

The scan report is confidential. A scan report we deliver to you is provided for your internal evaluation. It contains our confidential methodology, benchmarks, and analysis. You may share it inside your organization and with your professional advisors, but you may not publish it or provide it to a competing billing or revenue cycle vendor without our written permission.

5. Calculators, Estimates, and Figures on This Site

This site includes calculators, a sample report, benchmarks, and performance figures. They are illustrative. They rest on assumptions that will not match every practice, they are not quotes or offers, and they do not predict your results. Where a figure comes from our own books or from a public source, we say so next to it. Pricing shown or implied by a calculator is indicative only; actual pricing comes from a signed agreement.

6. Acceptable Use

When using this site, you agree not to:

  • break any applicable law, or use the site for any unlawful purpose;
  • submit information that is false, or that belongs to someone else without their permission, including submitting another person's contact details or impersonating anyone;
  • send us PHI or other sensitive personal information through the site's forms;
  • attempt to gain unauthorized access to the site, its servers, or any related system, or probe or test its security;
  • scrape, harvest, or bulk-collect content or data from the site, except as our robots.txt expressly permits, or use it to train a model except as section 7 permits;
  • interfere with the site's operation, including by overloading it or circumventing rate limits, bot protection, or other safeguards;
  • use the site to send unsolicited commercial messages.

7. Our Content and Trademarks

The site and everything on it (text, graphics, video, layout, software, and the SMB Medical Billing name, logo, and product names) belongs to SMB Billing Corporation and its affiliates or our licensors and is protected by intellectual property law. You may view and print pages for your own internal evaluation. Except as the next paragraph allows, copying, republishing, modifying, distributing, or using our marks needs our written permission.

Search engines and AI assistants are welcome here. We publish this site to be found, read, quoted, and cited by people and by machines. We permit search engines, AI assistants, and similar services to access, index, quote, summarize, and cite the public pages of this site, and to use them in training and retrieval, in each case as our robots.txt permits at the time of access. We ask only that quotations be accurate, that they carry attribution to SMB Medical Billing and a link to the page quoted where the format allows, and that they not be presented in a way suggesting endorsement or affiliation we have not given. This permission covers the public marketing pages of this site. It does not cover any scan report, any document or portal we make available to you as a client, or any page behind a login, and it does not grant rights in our name or logo beyond identifying us as the source.

Third-party names and marks that appear on this site, including the practice management, EHR, and clearinghouse systems we connect to, belong to their respective owners. Naming them describes interoperability; it does not imply their endorsement or affiliation, except where we say otherwise.

8. What You Send Us

You keep ownership of the information you submit through this site. You give us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, and process it to respond to you, to perform and deliver a scan you requested, and to operate, secure, and improve our services. You confirm that you have the right to give us that information, and that sending it does not breach any obligation you owe to someone else.

We may create de-identified and aggregated data from information you provide, and use it for any lawful purpose, including benchmarking and improving our models and services. De-identified and aggregated data does not identify you, your practice, or any patient. Our handling of protected health information is governed solely by the applicable Business Associate Agreement, and nothing in this section expands what that agreement permits.

If you send us suggestions or feedback about this site or our services, we may use them without restriction and without any obligation to you.

9. Third-Party Links

The site links to pages we do not control, including news coverage and source material. Those links are for reference. We are not responsible for their content, their accuracy, or their privacy practices, and a link is not an endorsement.

10. Disclaimer of Warranties

The site and the Revenue Leak Scan are provided as is and as available. To the fullest extent the law allows, SMB Billing Corporation and its affiliates make no warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability. We do not warrant that the site will be uninterrupted or error-free, that defects will be corrected, or that any content, figure, or estimate on it is complete or current.

Nothing on this site is legal, tax, accounting, compliance, coding, or medical advice.

11. Limitation of Liability

To the fullest extent the law allows, SMB Billing Corporation and its affiliates and their officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, or business interruption, arising out of or relating to this website or the Revenue Leak Scan, whether the claim is brought in contract, tort, or on any other basis, and even if we were told such damages were possible.

For direct damages, our total liability arising out of or relating to this website and the Revenue Leak Scan is limited to the greater of the amount you paid us for them in the twelve months before the claim arose or one hundred US dollars (USD $100.00).

Some jurisdictions do not allow some of these exclusions or limits. Where that is the case, they apply to you only as far as the law allows. This section does not limit liability that cannot lawfully be limited. Liability relating to protected health information is governed exclusively by the applicable Business Associate Agreement, and liability relating to paid billing and revenue cycle services is governed exclusively by the applicable signed services agreement; in each case this section does not apply.

12. Indemnification

You agree to defend, indemnify, and hold harmless SMB Billing Corporation and its affiliates and their officers, directors, employees, and agents from any third-party claims, liabilities, damages, losses, and reasonable legal fees arising out of your use of this website, your breach of these Terms, information you submit through the site, or your violation of any law or of anyone else's rights.

We will notify you promptly of any claim for which we seek indemnification. You may control its defense with counsel reasonably acceptable to us, and we may participate at our own expense. You may not settle any claim in a way that imposes an obligation on us, or admits fault on our behalf, without our written consent. This section does not apply to the extent a claim arises from our own gross negligence or willful misconduct.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and SMB Billing Corporation and its affiliates agree that the state and federal courts located in Los Angeles County, California have exclusive jurisdiction over any dispute arising out of or relating to these Terms or this website, and each of us consents to venue there.

Any claim arising out of or relating to these Terms, this website, or the Revenue Leak Scan must be brought within one (1) year after it arises, or it is permanently barred, except where applicable law does not permit a shortened limitations period.

14. Electronic Communications and Consent to Contact

When you submit a form on this site or otherwise contact us, you agree that we may communicate with you electronically, and that electronic communications satisfy any legal requirement that a communication be in writing.

If you give us a phone number, you agree that we may call and text you at that number about your request and our services, including by automated means and using prerecorded or artificial voice messages. Consent is not a condition of buying anything from us. Message and data rates may apply. You can opt out of texts by replying STOP, and you can ask us to stop calling by contacting us using the details in section 19.

15. Suspension and Termination

We may change, suspend, or discontinue any part of this website at any time, and we may restrict or block access to it, including yours, without notice, for any reason, including a breach of these Terms. The confidentiality obligation in section 4, sections 7, 8, 10 through 13, and section 18 survive any termination, along with any other provision that by its nature should survive.

16. Privacy

Our Privacy Policy explains what we collect through this site and what we do with it, and forms part of these Terms.

17. Changes to These Terms

We may update these Terms. When we do, we will post the revised version here and change the "Last updated" date above. If a change is material, we will make that clear. Continuing to use the site after a change means you accept the revised Terms.

Changes do not apply retroactively to any dispute that arose before the change took effect. If you have an open scan request when we post a material change, we will tell you by email at the address you gave us.

18. General

If any part of these Terms is held unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Together with the Privacy Policy and, where they apply, your signed services agreement and BAA, these Terms are the entire agreement between you and SMB Billing Corporation and its affiliates regarding this website.

These Terms do not create any rights for anyone other than you and SMB Billing Corporation and its affiliates. Notices to us should go to the address in section 19; notices to you may be sent to the email address you gave us or posted on this site. Section headings are for convenience only and do not affect meaning.

19. Contact Us

Questions about these Terms:

SMB Billing Corporation and its affiliates

Email: [email protected]

Phone: 1-310-439-8842

Address: 4049 Pennsylvania Ave Ste 203, Kansas City, MO 64111